Refund Policy

Last Updated: May 1, 2024

At Clearmist, we strive to provide high-quality content, products, and services to help entrepreneurs build successful businesses. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website at clearmist.nl (the "Website").

Please read this Refund Policy carefully before making any purchases. By purchasing products or services from our Website, you agree to be bound by the terms of this Refund Policy.

1. Digital Products

1.1 E-books, Guides, and Reports

Due to the nature of digital products, all sales of e-books, guides, reports, templates, and other downloadable materials are final and non-refundable once the download has been initiated or the product has been delivered to your email address. We encourage you to carefully read the product description before making a purchase.

However, if you experience technical issues with downloading or accessing your purchased digital product, please contact our customer support team within 7 days of purchase, and we will assist you in resolving the issue or provide a replacement copy.

1.2 Damaged or Defective Digital Products

If you believe the digital product you received is damaged, defective, or materially different from what was described, please contact us within 7 days of purchase with details of the issue. We will review your request and, at our discretion, may offer:

• A replacement copy of the digital product
• A store credit for the purchase amount
• A full refund of the purchase price

2. Online Courses and Memberships

2.1 Online Courses

For online courses, we offer a 14-day money-back guarantee from the date of purchase, subject to the following conditions:

• You have completed no more than 25% of the course content
• You have not downloaded all course materials
• You provide specific feedback about why the course did not meet your expectations

To request a refund for an online course, please email info@clearmist.nl within the 14-day period with your order number and reason for dissatisfaction. Refunds will be processed to the original payment method within 10 business days of approval.

2.2 Membership Subscriptions

For monthly membership subscriptions, you may cancel at any time through your account settings or by contacting us. Upon cancellation:

• You will maintain access to the membership area until the end of your current billing period
• No refunds will be provided for the current billing period
• You will not be charged for subsequent billing periods

For annual membership subscriptions, we offer a 30-day money-back guarantee from the date of initial purchase. If you are dissatisfied with your membership, you may request a full refund within 30 days of purchase. After the 30-day period, annual memberships are non-refundable, but you may cancel your subscription at any time to prevent auto-renewal for the following year.

3. Consulting and Coaching Services

3.1 Scheduled Sessions

For one-on-one consulting or coaching sessions:

• Cancellations made at least 48 hours before the scheduled session are eligible for a full refund or rescheduling without penalty
• Cancellations made less than 48 hours but more than 24 hours before the scheduled session are eligible for a 50% refund or rescheduling with a 25% rescheduling fee
• Cancellations made less than 24 hours before the scheduled session are not eligible for a refund

3.2 Consulting Packages

For multi-session consulting packages:

• If you cancel before your first session, you are eligible for a full refund less a 10% administrative fee
• If you cancel after your first session but before subsequent sessions, you will receive a prorated refund for unused sessions less a 15% administrative fee
• No refunds will be issued after 50% of the package sessions have been delivered

4. Events and Workshops

4.1 Virtual Events

For virtual events, webinars, and online workshops:

• Cancellations made at least 7 days before the event are eligible for a full refund
• Cancellations made less than 7 days before the event are eligible for a 50% refund
• No refunds will be issued after the event has started or for failure to attend

4.2 In-Person Events

For in-person events and workshops:

• Cancellations made at least 30 days before the event are eligible for a full refund less a 10% administrative fee
• Cancellations made 15-29 days before the event are eligible for a 50% refund
• Cancellations made less than 15 days before the event are not eligible for a refund
• You may transfer your registration to another person at no additional cost by notifying us at least 7 days before the event

In the event that we cancel an event, you will receive a full refund of your registration fee. However, we are not responsible for any related expenses, such as travel or accommodation costs.

5. Physical Products

While we primarily offer digital products and services, for any physical products we may sell:

5.1 Return Eligibility

Physical products may be returned within 30 days of delivery if they are:

• In original, unused condition
• In original packaging with all included materials
• Accompanied by the original receipt or proof of purchase

5.2 Return Process

To initiate a return:

1. Contact us at info@clearmist.nl to obtain a Return Merchandise Authorization (RMA) number
2. Include the RMA number, your order number, and reason for return in the package
3. Ship the product back to the address provided in the return authorization

5.3 Refund Processing

Once we receive and inspect the returned item:

• Approved refunds will be processed to the original payment method within 10 business days
• The purchase price will be refunded, excluding shipping and handling fees
• You are responsible for return shipping costs unless the product was defective or shipped in error

6. Refund Process and Payment Methods

6.1 Refund Processing Time

Once a refund is approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• PayPal refunds are typically processed within 1-3 business days
• Bank transfers may take 7-10 business days to process

6.2 Refund Methods

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.

7. Exceptions and Special Circumstances

7.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services, please contact our support team immediately. We will work to resolve the issue or provide appropriate compensation if the issue cannot be resolved.

7.2 Promotional or Discounted Items

Products or services purchased at a discount of 50% or more, or as part of a special promotion clearly marked as "Final Sale," are not eligible for refunds unless required by law.

7.3 Force Majeure

We reserve the right to modify our refund policy for events or services affected by circumstances beyond our control, including but not limited to natural disasters, pandemic-related restrictions, or significant changes in applicable laws or regulations.

8. Dispute Resolution

If you believe your refund request has been incorrectly denied or you have a dispute regarding our Refund Policy, please contact our customer service team. If we cannot resolve the issue directly, disputes will be handled in accordance with the dispute resolution process outlined in our Terms and Conditions.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of our Website and services after any changes to the Refund Policy constitutes your acceptance of such changes. We encourage you to review this Refund Policy periodically for any updates or changes.

10. Contact Us